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All of us at Tailgate-Fanatic.com understand that you may have a problem with your order and will need to return or exchange item(s) you have bought from the web site. Provided you meet the terms and conditions listed below, you may make a return or exchange. Please note that not all item(s) on our web site are returnable. If you have a question about the return/exchange policy of a certain item, then please contact us directly.

General Policies

 

Refunds
Item(s) returned for a refund may incur up to a 25% restocking fee. You, the buyer, are responsible for return shipping.

Exchanges
Item(s) may be exchanged and may incur up to a 10% restocking fee. You, the buyer, are responsible for return shipping and the new shipping costs for the new item(s).

Damaged Products
We take great care and pride in making sure all item(s) are inspected before being shipped out. It is your responsibility to inspect each item for visible damage. If you identify visible damage, do not accept the shipment until the driver has noted the damage on your receipt and his/her copy and after you have requested an inspection from the carrier. Please contact us immediately and we will file a claim with the carrier who shipped your item(s). A resolution will not be provided for your order until the claim has been completed.

Defective Products
All items are sold with their respective manufacturer’s warranty. Each manufacture warranty period and services will vary. Please contact them directly for any warranty issues. If you have a question regarding the warranty of item, then please contact us before making your purchase.